FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Are you factory?

YES! We are factory and our factory is located in Wuzhou City, Guangxi, China.
The largest synthetic gem producing area in the world. Welcome to visit us!

Why choose your company?

Because we have rich experience in gemstone and jewelry production , focusing on quality, We are a high quality manufacturer.Our supply is stable and the wholesale price is favorable.

What is the minimum order quantity?

For jewelry, 1 piece can be sold. For 5A+ grade stones, if the stones are in stock, 1 pieces can be sold. If the stone is out of stock, the minimum order quantity is 50 pieces. We suggest you consult us before ordering.

Do you accept OEM service ?

YES. We can customize it according to your requirements. (with your design , shape, size , packing, etc.)

How soon can you deliver?

The product in stock can be shipped in 1-3 day. If the product is out of stock, we need about 5~15 days to finish the production. But the exact delivery time might be different for special orders.

Can I place a mixed order?

Yes, we accept mixed orders. The same size and shape, can be mixed to order different colors.

How can I place an order?

Please send us the product size, shape, color and quantity you need. We will send you a pro forma invoice and place a trade assurance order for you. You only need to complete the payment.
Of course, you can also place an trade assurance order directly on the product link.

What promises can you make if there are any quality problems?

Please contact us within a week and attach pictures or videos of damaged products.If the situation is confirmed, we will replace it with new products or refund the money after we receiviced the damaged goods.